Incognito Password Reset Issue

User
We recently noticed a potential issue in the customer password reset pathway.

When you try and open a password reset link – https://imgur.com/Ko3gbr4 from your email in an incognito window you are faced with the following message: https://imgur.com/ZfQN1nm. When I try to click the 'Continue to site' button nothing happens.

I am not sure if this is a Woocommerce or WordPress security feature as the password reset link works fine when you click in a normal browser session (i.e. not icognito).

Assistant
This issue seems related to a browser security feature, potentially combined with WordPress or WooCommerce configurations. The password reset link opening fine in a normal session but failing in incognito suggests it might be related to one of the following:

### 1. **CSRF Protection or Cookies**
– WordPress and WooCommerce often use cookies for session management and CSRF protection.
– Incognito mode can restrict third-party cookies, which might prevent the necessary cookies from being set or accessed.
– If your site is using a plugin or configuration that blocks password reset functionality when cookies are missing, this could explain the behavior.

### 2. **Content Security Policy (CSP) or Browser Blocking**
– If a strict Content Security Policy is implemented, some scripts might fail to load in incognito mode. Check the browser console for errors.
– Browser privacy settings in incognito mode might block the required JavaScript or redirect to a confirmation page, rendering the "Continue to site" button non-functional.

### 3. **Security Plugins or Hosting Features**
– Security plugins (like Wordfence, All In One WP Security, etc.) could block password reset attempts in incognito mode as a protective measure against brute-force attacks.
– Some hosting providers have built-in security that may require cookies or sessions to be enabled for such actions.

### Steps to Debug and Resolve:

1. **Test in Incognito with No Plugins**:
– Temporarily disable WordPress security plugins and see if the issue persists.
– If the issue disappears, isolate which plugin is causing the problem.

2. **Check Console for Errors**:
– Open the browser developer tools in incognito mode and reload the reset link.
– Look for JavaScript errors, blocked resources, or warnings related to cookies.

3. **Review WooCommerce and WordPress Logs**:
– Check your WooCommerce and WordPress logs for any errors related to password reset or session handling.

4. **Update Your Cookie Settings**:
– Ensure your site allows cookies to function even in incognito mode. If third-party cookies are essential, test with them enabled.

5. **Customize the Password Reset URL**:
– If your hosting or a plugin appends extra parameters (like tracking parameters), they might break functionality. Test the raw password reset link without any appended strings.

6. **Contact Hosting Support**:
– If you're using managed WordPress hosting, their security configurations might cause this behavior. Reach out to your hosting provider for insights.

Let me know what you find in the debugging steps, and we can further narrow down the issue!

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