Moneris reCAPTCHA Error Fix
August 7, 2025 · AI Conversations
Please verify captcha below to proceed with your order – error on payment inline form even google recaptcha selected
at checkout
> **"Please verify captcha below to proceed with your order"**
even **after enabling Google reCAPTCHA** in the **Moneris WooCommerce payment plugin** usually means **reCAPTCHA validation is either not properly integrated or not triggered before payment submission**.
Here’s how to resolve it step-by-step:
—
### ✅ 1. **Check reCAPTCHA Version Compatibility**
– Go to **WooCommerce > Settings > Payments > Moneris** (or wherever the plugin settings are).
– Check if Moneris plugin is expecting **reCAPTCHA v2** or **v3**.
– Make sure your **site key and secret key** match the correct version in [Google reCAPTCHA dashboard](https://www.google.com/recaptcha/admin).
—
### ✅ 2. **Ensure reCAPTCHA Loads on the Page**
– On checkout page (before submitting):
– Open Developer Tools → Console → Check for errors like:
– `Uncaught Error: reCAPTCHA has not been loaded`
– `grecaptcha is not defined`
– If `grecaptcha` or `captcha` JavaScript is not present, it won’t trigger validation.
—
### ✅ 3. **Hook or JS Missing in Theme/Builder**
If you're using:
– **Custom theme**
– **Elementor**
– **AJAX-powered checkout**
…it’s possible reCAPTCHA form HTML is rendered but JS is blocked or not initialized correctly.
**Fix:**
Make sure `wp_footer()` is present in your `footer.php`. Also test by temporarily switching to a default theme like **Storefront**.
—
### ✅ 4. **Plugin Conflict**
Temporarily disable other plugins like:
– **Security plugins**
– **Caching plugins**
– **Captcha plugins (other than Moneris)**
Then test checkout again. Conflicting captchas or optimization plugins may break the validation JS.
—
### ✅ 5. **reCAPTCHA Not Bound to Submit**
If reCAPTCHA is present on the page but not bound to the "Place Order" button:
– It will show the error because validation is not executed on submit.
**Solution:** Contact Moneris plugin support to:
– Ensure reCAPTCHA is triggered before `Place Order`
– Or try manually binding it using JS (if you're customizing)
—
### ✅ 6. **Check Plugin Version**
Make sure you're using the **latest version** of the Moneris WooCommerce plugin.
– An older version may have issues with newer WooCommerce or theme updates.
—
### ✅ 7. **Fallback: Bypass reCAPTCHA Temporarily for Testing**
If you want to isolate whether reCAPTCHA is the problem:
– Disable the reCAPTCHA in Moneris plugin settings.
– Try a test checkout.
– If it works, it confirms captcha JS isn't validated.
—
### 📞 Need Help?
Let me know:
– Which version of Moneris plugin you are using?
– Your reCAPTCHA type (v2 checkbox or v3 invisible)?
– Are you using Elementor or a custom checkout?
I can help you fix it quickly with that info.