Laptop WiFi issue troubleshooting
August 7, 2025 · AI Conversations
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### ✅ **Quick Checklist**
| Check | Description |
|——-|————-|
| ✅ **WiFi connected** | You already confirmed both devices are on the same WiFi. |
| ❌ **Laptop can't load pages** | So this is a device-specific issue. |
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### 🔍 Step-by-Step Troubleshooting
#### 1. **Restart WiFi on Laptop**
– Disconnect and reconnect to the WiFi network.
– Or try:
**Windows**: `Settings > Network & Internet > Wi-Fi > Forget network` → Reconnect again.
#### 2. **Check IP Configuration**
– Open **Command Prompt** → Run:
ipconfig /all
– Ensure your laptop has a valid **IPv4 address** (not something like `169.254.x.x`).
#### 3. **Check DNS Issues**
– Try opening this in your browser:
`http://142.250.183.132`
(This is Google's IP. If this loads, it’s a **DNS issue**.)
✅ **Fix DNS**:
– Go to **Network Settings > Wi-Fi > Change Adapter Options**
– Right-click your Wi-Fi > **Properties** > select **IPv4** > Properties
– Set DNS manually to:
Preferred: 8.8.8.8
Alternate: 8.8.4.4
#### 4. **Check Proxy/VPN**
– Go to:
**Settings > Network & Internet > Proxy**
Ensure **no proxy is enabled** unless you're using one intentionally.
#### 5. **Disable Firewall/Antivirus Temporarily**
– Some security software may block traffic.
#### 6. **Ping Google**
– Open **Command Prompt**, type:
ping google.com
and then
ping 8.8.8.8
Let me know the result — if ping to `8.8.8.8` works but `google.com` doesn't, it’s definitely a DNS issue.
#### 7. **Try Safe Mode with Networking**
– Boot into safe mode with networking and see if websites load.
– If it works here, then some startup app or driver is blocking normal connectivity.
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### 🔄 Final Step: Restart Modem/Router
If none of the above helps and you're sure your laptop is fine, try rebooting your WiFi router. Some routers block or assign incorrect IPs temporarily.
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Would you like to run some tests now and tell me the output (like `ipconfig` or `ping`), and I can help you live debug it?