Laptop update issue

> **"We've run into an issue. Try restarting Teams."**

This can happen after a Windows update, especially in corporate environments like Tech Mahindra. Here's how you can resolve it step-by-step:

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### ✅ Quick Fix: Restart Teams (Basic Step)
Click the **"Restart Teams"** button. If it still doesn't work, continue with the steps below.

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### 🧹 Step 1: Clear Teams Cache
1. Press `Win + R` to open **Run**.
2. Type:

%appdata%MicrosoftTeams

3. Delete **all files and folders** inside the folder that opens (don’t worry, this won’t delete your data).
4. Restart your computer and try launching Teams again.

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### 🔁 Step 2: Reinstall Teams
1. Press `Win + I` → **Apps** → **Installed Apps**.
2. Uninstall **Microsoft Teams**.
3. Go to: [https://www.microsoft.com/en/microsoft-teams/download-app](https://www.microsoft.com/en/microsoft-teams/download-app) and install the latest version.

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### 🛡️ Step 3: Check with IT (Tech Mahindra)
Since you're in a corporate environment:
– **Tech Mahindra's endpoint protection** or **admin policy** might be blocking Teams.
– Contact your internal **IT support/helpdesk** to:
– Re-register Teams
– Re-sync company credentials
– Check if Teams requires re-installation through the company software portal

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### 🧑‍💼 Corporate Account Issue
If your laptop is tied to **Azure AD or Intune**, Teams might fail due to login session corruption after updates. Ask IT to:
– Rejoin the laptop to Azure AD (if needed)
– Run Teams using **Work/School account** from Settings > Accounts

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Let me know what you tried or if you want to fix this via safe mode or with command-line tools.

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## 🧹 1. Clear Teams Cache
Many Teams errors disappear after clearing the app cache. As one Reddit user said:

> “Being a Teams Admin I have found that clearing Teams cache solves a lot of issues.” citeturn0search6

**On Windows:**
1. Exit Teams fully (right-click its system tray icon → *Quit*).
2. Press **Win + R**, paste:

%localappdata%PackagesMSTeams_8wekyb3d8bbweLocalCacheMicrosoftMSTeams

3. Delete all content in that folder.
4. Relaunch Teams.

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## 🔄 2. Install or Repair Edge WebView2
Teams may need WebView2 for its UI:

According to Microsoft Q&A:
– After a Windows update, Teams sometimes reports a missing component and offers a “Get Edge WebView2” button. citeturn0search10
– Users have resolved it by downloading and running the WebView2 Evergreen Standalone Installer **as Administrator** from Microsoft’s official site. citeturn0search10

**Steps:**
1. Download the [WebView2 Evergreen Standalone Installer].
2. Right‑click → *Run as Administrator*.
3. After installation, restart Teams.

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## 🏥 3. (If Issue Persists) Reinstall WebView2 via Registry Deletion
On some systems a blocked update might corrupt WebView2:

A confirmed workaround involves:
1. Open **Regedit** and navigate to:

HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftEdgeUpdateClients

2. Delete the key `{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}`.
3. Reinstall WebView2 (repeat step 2).
4. Relaunch Teams. citeturn0search10turn0search10

This restores proper WebView2 functionality so Teams can start.

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## ✅ 4. Final Cleanup & Reinstall
If the above doesn’t fix it:

1. **Uninstall Teams** via Control Panel.
2. While uninstalling, press **Win + R**, go to:

%appdata%Microsoft

and delete the **Teams** folder.
3. Reinstall Teams **as Administrator**. citeturn0search8

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## Summary Checklist

| Step | Action |
|——|——–|
| 1 | Clear Teams cache and restart |
| 2 | Install/repair WebView2 (run as Admin) |
| 3 | If still broken, delete key in registry and reinstall WebView2 |
| 4 | Uninstall, delete leftover data, and reinstall Teams |

These remedies have resolved this issue for many Windows users. Start with clearing cache and WebView2 install—those usually do the trick.

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Let me know if you need detailed steps for any of these or if you're still stuck—I can help walk you through it!