SSL Issues Subdomain Configuration

postmymeds.co.uk is ssl active u839.postmymeds.co.uk says not ssl active

It sounds like you're encountering an issue where the main domain (`postmymeds.co.uk`) has SSL enabled, but a subdomain (`u839.postmymeds.co.uk`) does not. Here are some steps to troubleshoot and resolve the issue:

1. **Check SSL Configuration**: Ensure that the SSL certificate includes the subdomain. If the certificate is only issued for the main domain, it won't cover subdomains. You may need a wildcard SSL certificate (e.g., `*.postmymeds.co.uk`) or a separate certificate for the subdomain.

2. **Reissue SSL Certificate**: If you need to include the subdomain in your SSL certificate, you may need to reissue it through your SSL provider, specifying that you want to include the subdomain.

3. **DNS Settings**: Verify that the DNS records for the subdomain are correctly configured and pointing to the right server.

4. **Web Server Configuration**: Check your web server configuration (e.g., Apache, Nginx) to ensure that it's set up to serve the subdomain with SSL. This may involve creating a separate virtual host for the subdomain with the appropriate SSL settings.

5. **Browser Cache**: Sometimes, browsers cache SSL states. Try clearing your browser cache or testing in an incognito/private window.

6. **SSL Test**: Use an online SSL checker (like SSL Labs' SSL Test) to analyze the subdomain. This can provide insights into why SSL might not be active.

7. **Hosting Provider**: If you're unable to resolve the issue, consider reaching out to your hosting provider for assistance. They can help ensure that the SSL certificate is correctly installed and configured for your subdomain.

Following these steps should help you identify and fix the SSL issue with your subdomain.

we have wildcard cludflare ssl

User is using wildcard Cloudflare SSL for their domain.

Since you have a wildcard Cloudflare SSL certificate, it should cover all subdomains, including `u839.postmymeds.co.uk`. Here are some steps to troubleshoot why the subdomain might not be showing SSL as active:

1. **Cloudflare SSL Settings**: Ensure that your Cloudflare SSL/TLS settings are set to "Full" or "Full (strict)". You can check this in the Cloudflare dashboard under the SSL/TLS tab.

2. **DNS Configuration**: Verify that the DNS settings for the subdomain are configured correctly in Cloudflare. Make sure that the DNS record for `u839.postmymeds.co.uk` exists and is set to "Proxied" (the orange cloud icon) to benefit from Cloudflare's SSL.

3. **Propagation**: If you recently added the subdomain or made changes to the DNS settings, it may take some time for the changes to propagate. DNS changes can take up to 48 hours, though it usually happens much sooner.

4. **Check SSL Status**: Use an online SSL checker (like SSL Labs' SSL Test) specifically for the subdomain to see if there are any issues reported.

5. **Purge Cache**: In the Cloudflare dashboard, you can purge the cache for your subdomain to ensure that any previous non-SSL data is cleared.

6. **Origin Server Configuration**: Ensure that your origin server (the server where your website is hosted) is also configured to support SSL if you’re using the "Full" or "Full (strict)" SSL settings in Cloudflare.

7. **Testing**: After making any adjustments, test the subdomain in an incognito/private browsing window to rule out any browser caching issues.

If you've gone through these steps and the issue persists, you might want to reach out to Cloudflare support for further assistance. They can provide specific insights into your account and configuration.